In the case of food poisoning in the restaurant, café, or store-bought products, you need to consult a doctor and file a complaint in the Federal service. The procedure explained zamglavy of Roskoshestvo Alexander Borisov.
In the instructions on the website Roskoshestvo says that the fact of poisoning must be locked in a medical facility, get help. In the “reason” the doctor will write with words of the victim, what he ate. Coupled with the symptoms and treatment evidence of the use of certain products or dishes at a particular time and in a particular place will not be in doubt.
Proof of purchase of a product or visiting catering establishments can be: check, Bank card, witness statements, photos and videos with location, of footage, screenshots basket online shop, conclusion of sanitary and epidemiological station.
In the territorial Department of Rospotrebnadzor need to file a complaint, the deadline for consideration is 30 days. The answer may be useful in the case of proceedings in the court.
In the claim, addressed to the café (restaurant) or store must specify the date, place and composition of the purchase and the fact of the poisoning and the requirement of compensation. This is the cost of the purchase, the amount of moral damages, the cost of treatment and work a simple illness, documented. Also in the complaint it is necessary to invoke article 14 of the law “On protection of consumer rights”, according to which the harm caused to life, health or property of the consumer owing to constructive, production, prescription or other defects of goods (works, services) shall be compensated in full.
the Claim is served personally or by registered mail, in two copies. In the case of online purchase the claim is directed not only to a store or restaurant, but in the address of an Internet resource providing the service. The claim is considered within 10 days. If no reaction followed, it is necessary to go to court. If the damage is less than 50 thousand roubles — in the worldsOh, 50 thousand — in the district court of General jurisdiction. Sue as possible on the defendant’s domicile and at their own place of residence. Stamp duty in cases of consumer protection is charged.
Stories about how you tried to get help from the Russian state in terms of coronaries and what came of it, email it to COVID-19@rosbalt.ru
