tour Operators in the period up to September 22, are required to notify travel agents or directly to travelers about the likelihood of postponement of travel because of the pandemic coronavirus. If the tourist agrees, he needs to offer equivalent journey. This agreement, the parties can modify the conditions of a trip or to agree to postpone it.
the refund policy for tours that were cancelled due to the pandemic coronavirus, published in “Rossiyskaya Gazeta”. According to the decree of the government of the Russian Federation, if the tour is canceled, the money tourists have to return to December 31, 2021, paying interest on the amount of unused tour for each calendar day of the filing of the statement of termination to the date of return.
In the case of increasing the cost of the tour to pay for it do not have, and if the customer has made only part of the amount, the balance it needs to pay, based on the original cost.
the document also says that the disabled, the unemployed, persons older than 65 years and those who are on sick leave more than two months, must return the money within 90 days of the filing of the application.
a Similar decree of the government prescribes the possibility to return the funds for the cancelled reservation in Russian hotels or transfer placement. When you transfer the paid booking will remain valid for a year and a half since the beginning of the original reservation.
